Anchor Bot platform
Modern customer support for teams that want grounded answers, real human takeover, and a cleaner operating model across every site and channel they run.
Organisation library + site library
Answer with citations, or refuse and hand over.
Settings
Home
Workspace
Plugins
Channels
Messenger
SMS
Messenger
Install for web
Code snippet · React · Shopify
Show or hide
Launcher kill switch
2 libraries
Org docs plus active site pages
1 thread
Assistant and teammate replies together
Scale ready
Channels, APIs, and multi-site rollout
How it works
Anchor Bot starts with your approved content, escalates in the same thread when needed, and keeps the install and rollout controls visible to the team operating it.
Read the long-form blueprintAssistant
Answers from this site’s library
Anchor Bot retrieves from the organisation library and the active site library, so answers stay inside approved content.
RAG layer: site pages, docs, and approved sources
Shared inbox
Visitor · just now
Assistant · cited
When the bot should not answer, the same thread moves to a teammate with lead details, cited attempts, and page context attached.
Handover layer: one conversation surface for bot and team
Get set up
Set up channels to connect with your customers.
Install status, origins, channels, and reporting stay in one operating model, so rollout scales without extra admin sprawl.
Ops layer: setup, channels, and measurable support quality
Inbox
Your inbox
All
Unassigned
Messenger
Shipping window
Cited · site library
Returns on Growth
Cited · site library
Talk to a person
Cited · site library
Visitor · just now
Assistant · cited
Workflow
The strongest support experience is the one where the assistant helps first, the team steps in smoothly, and the customer never has to repeat themselves.
Greeting prompts, FAQ topics, and live page context start the conversation with structure instead of an empty bot prompt.
If the answer is missing, the thread moves to a teammate with the captured lead details, cited attempts, and page history attached.
High-quality answers can be reused later, so repeat questions cost less and still stay grounded in the same source set.
Capabilities
A single product for setup, support, routing, and reporting instead of a pile of stitched-together point tools.
Website chat, WhatsApp, SMS, and Meta surfaces land in one operating model instead of separate silos.
Learn moreLead captures, conversation notes, and recent page context stay beside the thread when a human needs to take over.
Learn moreUse webhooks today, then adopt richer connectors only when a real downstream system exists behind them.
Learn moreMonitor and improve
Measure what matters: grounded answers, successful handovers, and the operational signals that tell you whether support is actually getting better.
Track automation rate, CX score, refusal quality, and the questions customers actually ask.
Review grounded answers and handover outcomes to improve both the assistant and the team workflow.
Measure performance by site, channel, and teammate with filters that match real operations.
Performance
Automation rate
55%
+18%
CX score
63%
+6%
Investment value
73%
+11%
Resolution rate
76%
+8%
Performance funnel
“If you're debating whether to build your own AI support stack or buy one, buy the product that forces grounded answers and clean handover first.”
Trust and rollout
The product story ends with credibility: installation clarity, grounded answering, real teammate takeover, and sensible rollout support for multi-site organisations.
Built around grounded answers, tenant separation, and explicit product limits before vanity AI claims.
Privacy and complianceFrom first install to multi-site rollout, the product is designed to make key setup and operating choices obvious.
Talk to usA practical view of grounded answering, human handover, and multi-site service design.
Read the blueprintTransparent pricing
Anchor Bot with the Support package
Grounded website assistant, shared inbox, handover, and learned answers.
$29
Per seat / mo
+
$0.99
Per outcome
Start with grounded website support. Add human takeover, channels, and reporting only when your operation is ready for them.