0 open-web guesses
Grounded answers
Anchor answers from the organisation library and the active site library, or it refuses and hands over.
Anchor platform
AI support that knows when to answer and when to hand over.
Modern customer support for teams that want grounded answers, real human takeover, and a cleaner operating model across every site and channel they run.
2 libraries
Org docs plus active site pages
1 thread
Assistant and teammate replies together
Scale ready
Channels, APIs, and multi-site rollout
Grounded AI
Organisation library + site library
Answer with citations, or refuse and hand over.
Settings
Home
Workspace
Plugins
Channels
Messenger
SMS
Messenger
WidgetInstallSecurity
Install for web
Code snippet · React · Shopify
Show or hide
Launcher kill switch
<script src="…/widget.js" data-widget-key="wk_…" async></script>
Why it works
One system, three clear jobs.
The homepage now focuses on the strongest parts of the product instead of repeating the same layout pattern all the way down the page.
Operations
The other two jobs, at full size.
Shared handover and setup status live in the same product, with room to actually read them.
1 conversation surface
Shared human desk
Visitors and teammates stay in one thread, so escalation keeps the real context instead of starting over elsewhere.
3-minute setup path
Operational clarity
Install status, origins, channels, and handover rules live in the product instead of across disconnected admin tools.
Inbox
Your inbox
All
Unassigned
Messenger
M
Shipping window
Cited · site library
M
Returns on Growth
Cited · site library
M
Talk to a person
Cited · site library
Visitor · just now
What is the return window on Growth?
30 days from delivery, from the Growth returns page. [1]
Assistant · cited
Workflow
A better thread for both customers and agents.
The strongest support experience is the one where the assistant helps first, the team steps in smoothly, and the customer never has to repeat themselves.
Messenger-first support
Greeting prompts, FAQ topics, and live page context start the conversation with structure instead of an empty bot prompt.
Handover without context loss
If the answer is missing, the thread moves to a teammate with the captured lead details, cited attempts, and page history attached.
Learned answers
High-quality answers can be reused later, so repeat questions cost less and still stay grounded in the same source set.
Capabilities
Designed for modern support teams.
A single product for setup, support, routing, and reporting instead of a pile of stitched-together point tools.
Omnichannel inbox
Website chat, WhatsApp, SMS, and Meta surfaces land in one operating model instead of separate silos.
Learn moreCustomer intelligence
Lead captures, conversation notes, and recent page context stay beside the thread when a human needs to take over.
Learn moreIntegrations that mean something
Use webhooks today, then adopt richer connectors only when a real downstream system exists behind them.
Learn moreMonitor and improve
Clarity over dashboard theater.
Measure what matters: grounded answers, successful handovers, and the operational signals that tell you whether support is actually getting better.
Insights
Track automation rate, CX score, refusal quality, and the questions customers actually ask.
Always-on QA
Review grounded answers and handover outcomes to improve both the assistant and the team workflow.
Reporting
Measure performance by site, channel, and teammate with filters that match real operations.
Performance
Automation rate
55%
+18%
CX score
63%
+6%
Investment value
73%
+11%
Resolution rate
76%
+8%
Performance funnel
Visited pricing1,204
Opened widget812
Asked a question488
Escalated to handover126
Fernbrook Goods
“If you're debating whether to build your own AI support stack or buy one, buy the product that forces grounded answers and clean handover first.”
Trust and rollout
Built for deep operational work, not demo-day AI.
The product story ends with credibility: installation clarity, grounded answering, real teammate takeover, and sensible rollout support for multi-site organisations.
The company you can trust
Built around grounded answers, tenant separation, and explicit product limits before vanity AI claims.
Privacy and complianceSupport at every stage
From first install to multi-site rollout, the product is designed to make key setup and operating choices obvious.
Talk to usThe AI Agent Blueprint
A practical view of grounded answering, human handover, and multi-site service design.
Read the blueprintTransparent pricing
Simple plans that grow with your sites.
Anchor with the Support package
Grounded website assistant, shared inbox, handover, and learned answers.
$29
Per seat / mo
+
$0.99
Per outcome
Perfect customer experiences, powered by Anchor.
Start with grounded website support. Add human takeover, channels, and reporting only when your operation is ready for them.